1) OUR COMMITMENT TO YOU:
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a. Confidentiality.
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Any information disclosed to us, or any of our employees or representatives will be kept in confidence. Any personal details and medical information will not be made available to third parties unless permission to do so is first sought and then granted by you.
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b. Recommendations.
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Through the use of our professional judgement and experience, we will be suggesting certain lifestyle changes incorporating exercise that we strongly believe will align with and help you achieve your personal goals. If at any stage through our supervision you have specific requests we again will use our professional judgement in looking to accommodate them.
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c. Referral.
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We intend to work with you within the scope of our professional knowledge and competencies as a certified and suitably insured exercise professional. If throughout your time under our supervision we see it in your best interests to be referred to another health professional we will do so appropriately.
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d. In the event of cancellation or lateness.
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There may be unforeseen circumstances that might arise which require your sessions to be rescheduled or cancelled. In this event the following policies apply:
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If we are forced to cancel your session within 24 hours, you will receive another session at no additional charge.
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If we are forced to cancel your session giving you more than 24 hours’ notice we will look to reschedule as soon as possible.
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If we are running late in starting your session, we will extend the session time accordingly or make it up on an alternative date, whichever is most convenient to you.
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2) YOUR RESPONSIBILITY TO US:
a. Disclosure of information.
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You must disclose all health information as requested at our initial consultation to ensure we are fully informed
of anything that may impact or alter how we work with you. You must keep us updated on any changes that may occur to your overall health. This includes all medical conditions; physical and mental, injuries, allergies, and medication that you may be prescribed. If necessary and if requested, you may need to seek clearance from your doctor before participating in the exercise programme we have suggested.
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b. Your acceptance of potential risks.
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For most, exercise is hugely beneficial; there however remains some element of risk that we require you to be aware of, acknowledge and for you to sign the informed consent and disclaimer that we have provided you with.
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c. If you (the client) cancel or run late.
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• If you cancel your session with less than 24 hours’ notice, or fail to attend you will be deducted or billed for the full session fee.
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• If you cancel your session with notice between 24 and 48 hours, then you will be deducted or billed 50% of the session fee.
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• If you (the client) are late to a session, we will do our best to utilize the remaining time however we are unable to run over time due to potential scheduling conflicts.
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• If you wish to cancel your contract, we will require one months notice.
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AKNOWLEDGEMENT OF THIS AGREEMENT
I have read and understood this agreement.
A copy will be provided to the client within 7 days.
